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Introducing a new food

When you move your pet onto a new food, you should:

Introduce a new food to your pet in stages

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Money Back Guarantee

The food we recommend comes with a money back guarantee if your pet won't eat it. Both Hills and Royal Canin offer a 100% refund if your pet does not take to the new food.

In order for us to give this refund, the new diet should be introduced slowly, over a period of 7-10 days as described, with at least 3/4 of the food tried. After this trial period, if the food still remains uneaten, return the opened bag to us and we will give you a full refund.

Our nurses are always on hand should you need any tips or advice on introducing a new food. Please call the practice on 020 8542 4524 where we will be happy to help you!